Luxury HiFi: Privacy Policy

Who we are:

In this Privacy Policy references to "we" and "us" are to Audio Images (Lowestoft) Ltd., 128 London Road North, Lowestoft, Suffolk, NR32 1HB. Company Number: 02510068. Registered Office: 128 London Road North, Lowestoft, Suffolk, NR32 1HB.

What information we collect & How:

The information we collect via this website may include: (1) Any personal details you type in and submit, such as name, address, email address, etc. (2) Data which allows us to recognise you, your preferences and how you use this website. (3) Your IP address (this is your computer's individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.

What we do with your information:

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:-

(1) to process your order, to maintain guarantee records and to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);

(2) to carry out security checks (this may involve passing your details to Experian Limited, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions); and

(3) to comply with legal requirements (e.g. if you buy equipment capable of receiving TV broadcasts, we are obliged to pass your details to the TV licensing authority).

We may use a third party to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our e-mails for us. You can be assured that any third party will not be allowed to use your personal information for their own purposes.

Your rights:

(1) You can ask us to update or remove your personal information by emailing privacy@luxuryhifi.com or by writing to us at our customer services address in (2) below. However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations.

(2) You also have the right to request a copy of any personal information we or our agent hold about you. To do this, simply write to us at the following address, enclosing a cheque for £10 payable to Audio Images (Lowestoft) Ltd. to cover our administration costs: Data Subject Request, Audio Images (Lowestoft) Ltd., 128 London Road North, Lowestoft, Suffolk, NR32 1HB.

Data Protection Act:

Old English E-Commerce Solutions, 95 Avondown Road, Durrington, Salisbury, Wiltshire, SP4 8JE is our consolidated Data Controller as specified in the Data Protection Act (1998) and as such data is kept in accordance with the security recomendations of the Information Comissioner. Data is maintained under the provisions of the Data Protection Act (1998), the registration number is Z629078. More information on Data Protection & your rights can be found at: http://www.informationcommissioner.gov.uk

Further information:

Further information on our Privacy Policy can be found in our Terms & Conditions section: Terms & Conditions